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Shipping

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Domestic Shipping Policy:

We guarantee to ship your order as soon as possible. Our fully-staffed distribution center is hard at work to ensure your order is expertly packed and promptly shipped. We use USPS service.

International Shipping Policy:

No international shipping at this time.                                                                                                                

Refunds (if applicable):

Once your returned item or items is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within i10 business days. If you have been approved for a refund and are still waiting to receive it, please read the statement below.

** Late or missing refunds (if applicable) **

If you haven’t received a refund yet, first check your bank account. Next contact your bank if not refund has been posted. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sandromma88@gmail.com.                                                                                                                                                                       

No Refunds:

Our company does not offer refunds on returned items. We apologize for any inconvenience this may cause. On certain occasions, however, there may be exceptions to this rule and will be determined on a case by case basis, such as if the item being returned can be proven to have had significant damage not caused by processing or handling during shipment and that it can be determined to be a fault on the merchant’s end. Please contact us with any questions or concerns you may have at sandromma88@gmail.com or (713) 953-9985.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Refund for Sales Items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot and will not be refunded. All transactions for items on discount or sale are FINAL. We apologize for any inconvenience this may cause. If you have any questions regarding this policy, please contact us at sandromma88@gmail.com or (713) 953-9985.                        

Exchanges (if applicable):

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at insert email address and send your item to: insert business address. We will try to process your claim as soon as possible or as soon as it can be processed.

The following are examples of situations where we DO honor requests for refunds:

  • non-delivery of the product: due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us for assistance. You must notify us by calling us at (713) 953-9985 within 5 days. Otherwise the product will be considered received;
  • major defects: Due to unforeseen circumstances, occasionally a product may have major defects. You must notify us of any major defects within 5 days of receiving the product. If any deficiency is approved and we fail to correct it within insert number days from the date of the initial notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
  • product not-as-described: such issues should be reported to us at sandromma88@gmail.com within 5 days.

No Exchanges:

We do not offer exchanges for any of our products. If a product or item has arrived damaged upon shipment, you assumed this upon ordering your product. We try our best to make sure that every product ordered is free of defects and damages when shipped; therefore, we cannot assume the damage to the product ordered occurred on our end. If it can be proven that the damage is on our part, we will review the circumstances on a case by case basis. Please contact us at sandromma88@gmail.com for any and all issues regarding shipments.

Nevertheless, we DO honor requests for the refund on the following reasons:

  • non-delivery of the product: due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us for assistance. You must notify us by email at sandromma88@gmail.com within 5 days. Otherwise the product will be considered received;
  • major defects: Due to unforeseen circumstances, occasionally a product may have major defects. You must notify us of any major defects within 5 days of receiving the product. If any deficiency is approved and we fail to correct it within 5 days from the date of the initial notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered;
  • product not-as-described: such issues should be reported to us at sandromma88@gmail.com within 5 days.

Other ways of communications:

  • (713) 953-9985 - Business
  • (832) 836-6197 - whatsapp